Showing posts with label creative research. Show all posts
Showing posts with label creative research. Show all posts

Sunday, 6 June 2010

Research on the hoof

The Bath and West Show June 2010

I have a love of coffee and could remember that previously there have been lots of stalls selling ground coffee. Whilst you can find every "difficult" product under the sun - ie those that do not sell on the high street, there was no ground coffee to be seen. I was there for 4 days and looked pretty hard.

4 years ago there was lots of coffee ground by individuals hoping to catch the eye of supermarkets.

During this time the market has matured and the supply chain settled down. Ground coffee or even coffee shops are no longer "growth" markets in the same way as they were and to some extend consumers have made their choices on brand.

Breaking this down - it is useful to research things over time - you get a picture of how things are changing. This is an example of longitudinal research.

I was working with a wood pellet supplier - Energy2burn - and with a bit of questioning it was a good opportunity to look at the competitive landscape. It was possible to work out margins, concentration ratios, marketing strategies, and predict behaviour. It helped match what I already knew about some companies to reality. This is called cross referencing.

Wednesday, 7 April 2010

Creative research

"Lies, damned lies, and statistics" was originally referred to by Mark Twain. He attributed it to Benjamin Disraeli, however this is disputed. How appropriate!


Do you think "creative research" was simply a way of disguising the complete unknown or a lack of work?


If you are "looking for something" new e.g. growth markets, new products, new markets, then you are looking for a "NEW" and useful position. e.g. market position. If you indeed find this place then you have been creative whether it was trial and error or using a psychic to get you there. 


The difficulty with anything new or creative is that it is difficult to know where to start. Actually starting and getting somewhere can be "creative".  Academics that study entrepreneurs talk about "heuristics". By this they are suggesting that entrepreneurs have experiences and when they meet new situations they instinctively can process that information and make a good decision in the knowledge that they will be more right than wrong.


Plugging into your market is about deep involvement in your market place and being observant. When you have studied lots of markets you learn how to tune in and look for the significant information, to analyse, to synthesise and make decisions.  


"I would stand on the pavement outside the empty shop with a recording counter. I checked the number of people walking by. I counted the numbers in the queues at the nearby bus stop; I counted the students and teachers coming in and out of the nearby polytechnic; and became increasingly convinced that this was the site for me." Charles Forte on his first site in upper Regent Street


Quite simply this act of market research coupled with his vision for what he wanted to create gave him the confidence that he had chosen the right site and the right service.


There is nothing creative about sitting outside a shop with a counter. If you read his statement again Forte was doing more. He was being observant, analytical, he did not simply "click" to measure customer footfall.


Some hard questions:


Just how much information do you require before you make a decision and stick with it?
How comfortable are you with the results?
If you had to part with your cash to "bet" on this decision. How much can you afford to bet?
What are the cash needs to do what you are considering doing? (Including hidden costs of marketing etc)?


We find particular forms of "hell" in unsuccessful start ups. They have mostly done a plan and put in it what they want to. They have not assessed the market and what it takes to become a successful business in the market. It might be that they want to do everything themselves, rely on "buzz" marketing, yet they are prepared to start and they believe they will succeed. This leaves them under resourced and struggling to survive. 


The creative research is finding out new things that are relevant even if they are difficult for the business. So whilst it is possible to hide behind statistics, it is possible to hide behind almost anything. It is the hiding that should be called into question, not the statistics. For more information contact us.